NetHui FAQs

‍Why has NetHui 2024 been postponed?

‍Many members and past attendees had been asking for the return of NetHui and how much they missed it and this helped inform our decision to bring back NetHui.

Recent feedback from sponsors and NetHui supporters is that this year has been a tough year for any additional expenditure. This meant NetHui had strong community interest, but low initial ticket sales. We are truly grateful for the input of our members, followers, and friends, and encourage you to keep sharing what you would like to see at NetHui. We’re going to take some time to assess and plan for a new date in 2025. 

How do I get a refund?

Your ticket will automatically be carried over to secure your spot at NetHui 2025. However, should you wish to request a refund please email nethui@internetnz.net.nz by Friday, 6 September and we will process a refund for you.

If you request a refund:

• and you paid by credit card, the cancellation will automatically prompt the refund process to the card used at the time of registration.

• and you requested payment by invoice, and you have not yet submitted the payment, we will cancel the invoice. If you have already paid your invoice our finance team will be in contact with you shortly to arrange a full refund.

Thank you for buying a ticket to our event. We offer our sincere apologies for any inconvenience this may have caused, and we'll let you know as soon as we have a new date for the event.

How do I cancel my registration?

You will need to email nethui@internetnz.net.nz to ask for a refund. InternetNZ will then cancel your registration. You will get a confirmation email, similar to that when you registered, to confirm your cancellation. 

What happens to me if I am confirmed as a community session facilitator?

One of the InternetNZ team will have contacted you by now. However, if you have not received a phone call or email from us, please email nethui@internetnz.net.nz.